Digital Pharaoh ships worldwide & to most star systems..
As of the 18.01.22 we are in the process of moving into our new larger premises (hooray!).
Whilst we will try to prevent the impact of this move as much as possible, it will inevitably impact some of our regular shipping and production times for orders, as it will involve the moving of our machines from one loaction to another.
Moving our entire workshop and business is no small task, but we need to do this now to ensure we can grow as a company.
If you have any doubt about a shipping date or if your item is urgent - please contact us first before making your purchase, as we want to make sure your expectations are always met and exceeded wherever possible.
The shipping times below are therefore not likely to be met whilst this move takes place.
We hope you understand why this is the case, and that very soon normal service will be resumed.
***THESE SHIPPING TIMES MAY VARY DUE TO THE ABOVE REASONS***
We aim to ensure that all items are sent out within 3 to 5 working days of your purchase - but on rare occasions this may be extended due to busy periods like Christmas making things go nuclear round here!
All UK orders are sent out with Royal Mail, as we find this provides our customers with a fast and accountable shipping service that is very reliable.
All international orders are sent out with either Royal Mail or DPD depending on where in the world the item is being sent.
We strongly recommend that customers in Italy, Russia and South America choose to use a fully tracked shipping option, as we experience the most issues with customers items becoming delayed and / or lost in these locations.
We now offer FREE UK DELIVERY on all orders over £40!
Simply add £40 worth of items to your basket and the website will automatically offer you the option for free shipping!
All items should arrive within 24 - 48 hours of posting, with the vast majority arriving the next working day. If you have been waiting longer than this, please check with your locoal post office / depot as in 90% of these cases, the postal agent has attempted to deliver your item, but the calling card has become lost.
All delivery times are the time taken to arrive - ONCE THE ITEM HAS BEEN SENT OUT. We need time to process an order prior to this, especially if it is a custom text order or similar - hence why we specify a processing time in addition to the delivery time.
The typical delivery times are between 3 and 6 days - although in some cases items can take up to 10 days to arrive.
We use DPD and DHL for international deliveries and provide a tracking number for all shipments.
Their websites can be found here:
USA / Australia / Asia & The Rest Of The World
DHL is the "Gold Standard" of international shipping, and if you want your item to arrive VERY fast and be fully trackable with text message updates and delivery window estimates - you should choose this service.
Items can be with you in as little as 2 days in the USA, Canada and Australia!
DPD also provides am solid international service, but will take a few more days than the DHL services offered.
Items being sent through the Royal Mail shipping service typically take up to 7 to 10 days to arrive, but with the vast majority arriving much sooner.
Please note - we are unable to act unless this time scale has passed when querying a package and it's delivery.
This time scale can also increase slightly during busy periods like Christmas due to the sheer volume of post being sent across the world.
Customs Charges & Import Duty
Please note that any customs fees payable upon entry into the destination country for your item(s) are to be met and paid by the customer buying or receiving the item.
We strongly suggest that you make enquiries about the possible charges payable PRIOR to purchase in your country, as Digital Pharaoh UK Ltd will not be held accountable for such costs.
In the event of a non-delivery due to non payment of customs charges, a refund will only be applied once the items have been received back with us - in the exact same condition they were sent, and any refunds will be subject to a 20% restocking fee + original postage cost.